Assort Health vs Infinitus
Two AI Voice & Call Agents vendors, side by side. Facts from public sources; judgments are ours.
At a glance
Derived from public facts · a rough scale, not a ranking
| Assort Health | Infinitus | |
|---|---|---|
| Pricing model | Not published · Third parties report ~$1.5k+/month | Enterprise contract (custom) · Platform fee plus per-task or per-minute usage |
| Speed to go live | Live in 3-6 weeks, sits beside phones | Fastest launches near 30 days, usually longer |
| Automation model | Autonomous agents · Voice AI answers patient calls end-to-end | Autonomous agents · AI voice agents call payers |
| Built for | Mid-size groups, Enterprise systems | Enterprise systems, Payers |
| Security posture | SOC 2 Type II, ISO 27001, HIPAA | SOC 2 Type II, HIPAA |
| Company maturity | 3 yrs (est. 2023) | 7 yrs (est. 2019) |
| Financial backing | $222M+ · Series C | $103M · Series C |
| Named customers | 4 named | 3 named |
| Published results | Specific numbers public | Specific numbers public |
| Documented integrations | 5 listed | 4 listed |
| Third-party validation | None found | None found |
Bottom line
- Pick Assort Health if your specialty group's front desk is drowning in scheduling calls and you want voice agents handling them within weeks, not an EHR project.
- Pick Infinitus if you need thousands of benefit verification and prior auth phone calls to payers handled by AI instead of staff.
Assort Health
AI call center for specialty practice front desks
- Founded
- 2023
- HQ
- San Francisco, CA
- Stage
- Series C
- Raised
- $222M+
What it does
- Voice AI answers inbound patient calls around the clock
- Books appointments using per-surgeon, specialty-specific scheduling logic
- Triages calls and routes complex cases to staff
- Answers FAQs and handles reschedules and referrals
- Writes appointments and tasks back to the EHR in real time
Where it's strong
- Specialty-specific scheduling logic (per-surgeon rules in orthopedics, ENT, and 20+ specialties) is the hard part competitors gloss over.
- Publishes named customer economics, like $2.3M added revenue at Michigan Orthopaedic Surgeons and a 75% drop in call abandonment at Peninsula Orthopaedic.
- Heavily capitalized ($222M+ raised, $1.2B valuation) with native integration into 20+ EHRs common in specialty practices.
What buyers should weigh
- Founded in 2023, so processes, support, and product maturity are those of a three-year-old company scaling extremely fast.
- Raised $222M in roughly 15 months; expect aggressive expansion and possible pricing pressure to grow into the valuation.
- Built for specialty practices and MSOs; large hospital contact centers with broad non-scheduling call types are less proven territory.
Named customers
Michigan Orthopaedic Surgeons · SENTA Partners · Peninsula Orthopaedic Associates · Barrington Orthopedic Specialists
Integrations
Infinitus
AI voice agents that call payers so staff do not have to
- Founded
- 2019
- HQ
- San Francisco, CA
- Stage
- Series C
- Raised
- $103M
What it does
- AI voice agents call payers and PBMs autonomously
- Automates benefit verification for drugs and medical benefits
- Checks prior authorization and appeal status by phone
- FastTrack bypasses IVR menus and hold times for staff
- AI guardrails constrain what agents can say and do
Where it's strong
- Category pioneer in payer phone automation with over 100 million minutes of healthcare calls completed, so the model has seen most payer phone trees.
- Strong compliance posture (HIPAA, SOC 2 Type 2, HITRUST-certified cloud) and published AI guardrails matter when an AI speaks to payers on your behalf.
- Serves 44% of Fortune 50 healthcare companies, indicating it can pass enterprise pharma procurement.
What buyers should weigh
- Roots and marquee traction are in pharma patient-access programs; provider-side RCM use is newer, so demand provider references.
- It automates the phone call, not the surrounding workflow, so you still need systems to act on the data it returns.
- Per-call economics only beat outsourced call centers at meaningful volume; model your call mix first.
Named customers
Cencora · Fortrea Patient Access · Memorial Hermann Health System
Integrations
Compare against the rest of AI Voice & Call Agents
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