Hello Patient vs Infinitus
Two AI Voice & Call Agents vendors, side by side. Facts from public sources; judgments are ours.
At a glance
Derived from public facts · a rough scale, not a ranking
| Hello Patient | Infinitus | |
|---|---|---|
| Pricing model | Not published · Contact sales, no public pricing | Enterprise contract (custom) · Platform fee plus per-task or per-minute usage |
| Speed to go live | Customer went live in 40 days, sidecar to PM | Fastest launches near 30 days, usually longer |
| Automation model | Autonomous agents · Voice and text AI agents | Autonomous agents · AI voice agents call payers |
| Built for | Small practices, Mid-size groups | Enterprise systems, Payers |
| Security posture | HIPAA | SOC 2 Type II, HIPAA |
| Company maturity | 2 yrs (est. 2024) | 7 yrs (est. 2019) |
| Financial backing | $28.8M · Series A | $103M · Series C |
| Named customers | 1 named | 3 named |
| Published results | No public numbers | Specific numbers public |
| Documented integrations | 3 listed | 4 listed |
| Third-party validation | None found | None found |
Bottom line
- Pick Hello Patient if your multi-location practice is drowning in missed calls and you want AI agents answering, scheduling, and texting within weeks.
- Pick Infinitus if you need thousands of benefit verification and prior auth phone calls to payers handled by AI instead of staff.
Hello Patient
AI agents that answer patient calls and book appointments
- Founded
- 2024
- HQ
- Austin, TX
- Stage
- Series A
- Raised
- $28.8M
What it does
- Answers inbound calls and books appointments
- Text and web chat conversations
- New patient intake and insurance questions
- Recall outreach and patient reengagement
- Refill requests and billing call handling
Where it's strong
- Covers voice, text, and chat in one platform, so patients are not forced onto the phone.
- Rapid production scale, handling 10,000 to 20,000 provider-patient conversations a day within a year of launch.
- HIPAA compliant and SOC 2 Type 2 certified, with a BAA signed for every client.
What buyers should weigh
- Founded in 2024, so long-term reliability and support track record are still short.
- Built for outpatient practice front-office work, not hospital contact centers or complex payer calls.
- Value depends on integration with your specific EHR and practice management system, so confirm coverage before buying.
Named customers
Piedmont Urgent Care
Integrations
Infinitus
AI voice agents that call payers so staff do not have to
- Founded
- 2019
- HQ
- San Francisco, CA
- Stage
- Series C
- Raised
- $103M
What it does
- AI voice agents call payers and PBMs autonomously
- Automates benefit verification for drugs and medical benefits
- Checks prior authorization and appeal status by phone
- FastTrack bypasses IVR menus and hold times for staff
- AI guardrails constrain what agents can say and do
Where it's strong
- Category pioneer in payer phone automation with over 100 million minutes of healthcare calls completed, so the model has seen most payer phone trees.
- Strong compliance posture (HIPAA, SOC 2 Type 2, HITRUST-certified cloud) and published AI guardrails matter when an AI speaks to payers on your behalf.
- Serves 44% of Fortune 50 healthcare companies, indicating it can pass enterprise pharma procurement.
What buyers should weigh
- Roots and marquee traction are in pharma patient-access programs; provider-side RCM use is newer, so demand provider references.
- It automates the phone call, not the surrounding workflow, so you still need systems to act on the data it returns.
- Per-call economics only beat outsourced call centers at meaningful volume; model your call mix first.
Named customers
Cencora · Fortrea Patient Access · Memorial Hermann Health System
Integrations
Compare against the rest of AI Voice & Call Agents
Deciding between these two?
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