Cedar vs Collectly
Two Patient Payments & Billing vendors, side by side. Facts from public sources; judgments are ours.
At a glance
Derived from public facts · a rough scale, not a ranking
| Cedar | Collectly | |
|---|---|---|
| Pricing model | Percent of collections · SaaS base plus 1-4% of collections | Subscription (per user or PMPM) · module and volume based, quote only |
| Speed to go live | Deep EHR and billing system integration | 4 to 8 weeks with EHR sync |
| Automation model | Software platform · Consumer-grade patient billing experience | Software platform · patient billing plus AI agents |
| Built for | Enterprise systems | Mid-size groups, Enterprise systems, Billing companies |
| Security posture | SOC 2 Type II, HITRUST, HIPAA | HITRUST, SOC 2 Type II, PCI DSS, HIPAA |
| Company maturity | 10 yrs (est. 2016) | 9 yrs (est. 2017) |
| Financial backing | $350M+ · Series D | $34M · Series A |
| Named customers | 5 named | None public |
| Published results | Specific numbers public | Specific numbers public |
| Documented integrations | 1 listed | 4 listed |
| Third-party validation | None found | None found |
Bottom line
- Pick Cedar if you are a large health system leaking self-pay revenue and want a consumer-grade billing experience with fees tied partly to collections lift.
- Pick Collectly if patient balances sit unpaid for 60+ days and you want digital-first statements and payments live within two months.
Cedar
Consumer-grade patient billing for health systems
- Founded
- 2016
- HQ
- New York, NY
- Stage
- Series D
- Raised
- $350M+
What it does
- Consolidated digital patient billing and payment experience
- Personalized outreach and payment options driven by ML
- Kora AI voice agent answers inbound billing calls
- Bill explanations and coverage context inside the bill
- Delivers billing inside Epic MyChart
Where it's strong
- The category leader for patient financial experience at large health systems, with reference customers like Novant and Yale New Haven and 300,000+ patient interactions a day.
- Deep Epic and MyChart integration means the experience shows up where patients already are, not in yet another portal.
- Its 2025 agentic AI line (Kora, Bill Navigator, Agent Copilot) attacks call center cost, projecting 30% of inbound billing calls automated.
What buyers should weigh
- Built for large health systems and physician enterprises; small and mid-size groups are not the target and should look at Collectly or similar.
- Commercial terms typically scale with patient payment volume, so model the effective take rate against your current cost to collect.
- It improves the patient-facing layer but is not a full RCM replacement; your billing stack stays.
Named customers
Novant Health · Yale New Haven Health · ChristianaCare · Summit Health/CityMD · ApolloMD
Integrations
Collectly
Automated patient billing for medical groups
- Founded
- 2017
- HQ
- Santa Monica, CA
- Stage
- Series A
- Raised
- $34M
What it does
- Digital-first patient statements by text and email
- Self-serve payments and flexible payment plans
- AI agents answer patient billing questions
- Automated follow-up sequences until balance resolution
- Collections and DSO analytics for billing teams
- Connects to 30+ EHR and PM platforms
Where it's strong
- Purpose-built for medical groups and ambulatory practices, with quick EHR-connected deployment instead of an enterprise implementation.
- Publishes strong outcome claims: patient collections up 75%, DSO down to about 12 days, 93% patient satisfaction.
- Sapphire-led $29M Series A and 3x annual revenue growth suggest real momentum in the mid-market.
What buyers should weigh
- It has raised $34M against far larger competitors like Cedar, so weigh long-term vendor durability for enterprise commitments.
- Named customers are scarce in public materials; insist on references from groups your size and specialty.
- Hospital-scale organizations with deep Epic workflows are outside its sweet spot.
Integrations
Compare against the rest of Patient Payments & Billing
Deciding between these two?
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