Collectly vs Paytient
Two Patient Payments & Billing vendors, side by side. Facts from public sources; judgments are ours.
At a glance
Derived from public facts · a rough scale, not a ranking
| Collectly | Paytient | |
|---|---|---|
| Pricing model | Subscription (per user or PMPM) · module and volume based, quote only | Subscription (per user or PMPM) · Published per-employee monthly pricing, low single digits |
| Speed to go live | 4 to 8 weeks with EHR sync | Benefit enrollment plus payroll deduction setup |
| Automation model | Software platform · patient billing plus AI agents | Tech-enabled service · Interest-free health payment card |
| Built for | Mid-size groups, Enterprise systems, Billing companies | Payers |
| Security posture | HITRUST, SOC 2 Type II, PCI DSS, HIPAA | SOC 2 Type II |
| Company maturity | 9 yrs (est. 2017) | 8 yrs (est. 2018) |
| Financial backing | $34M · Series A | $63M+ ($55.5M equity plus debt financing) · Series B |
| Named customers | None public | 5 named |
| Published results | Specific numbers public | No public numbers |
| Documented integrations | 4 listed | None documented |
| Third-party validation | None found | None found |
Bottom line
- Pick Collectly if patient balances sit unpaid for 60+ days and you want digital-first statements and payments live within two months.
- Pick Paytient if you're an employer or health plan trying to soften high deductibles with interest-free payment accounts your members actually use.
Collectly
Automated patient billing for medical groups
- Founded
- 2017
- HQ
- Santa Monica, CA
- Stage
- Series A
- Raised
- $34M
What it does
- Digital-first patient statements by text and email
- Self-serve payments and flexible payment plans
- AI agents answer patient billing questions
- Automated follow-up sequences until balance resolution
- Collections and DSO analytics for billing teams
- Connects to 30+ EHR and PM platforms
Where it's strong
- Purpose-built for medical groups and ambulatory practices, with quick EHR-connected deployment instead of an enterprise implementation.
- Publishes strong outcome claims: patient collections up 75%, DSO down to about 12 days, 93% patient satisfaction.
- Sapphire-led $29M Series A and 3x annual revenue growth suggest real momentum in the mid-market.
What buyers should weigh
- It has raised $34M against far larger competitors like Cedar, so weigh long-term vendor durability for enterprise commitments.
- Named customers are scarce in public materials; insist on references from groups your size and specialty.
- Hospital-scale organizations with deep Epic workflows are outside its sweet spot.
Integrations
Paytient
Health payment accounts to pay medical bills over time
- Founded
- 2018
- HQ
- Columbia, MO
- Stage
- Series B
- Raised
- $63M+ ($55.5M equity plus debt financing)
What it does
- Health Payment Account card usable at point of care
- Interest-free repayment plans members set themselves
- No fees or credit checks for members
- Covers medical, dental, vision, pharmacy, and vet expenses
- Sponsor dashboard and utilization reporting
Where it's strong
- Members get a way to afford care without interest-bearing debt, which supports plan designs with higher deductibles.
- Sponsor-paid model means employees pay nothing to use it, driving adoption.
- Proven with large sponsors: 700 enterprise partners including Centene and Cigna.
What buyers should weigh
- The sponsor pays the fees, so ROI depends on measurable gains in care access, retention, or plan migration.
- It smooths bills rather than lowering them; it does not address underlying prices or billing errors.
- Value is limited for populations with low deductibles or minimal out-of-pocket exposure.
Named customers
Centene · Cigna · Coupe Health · Beta Health · R.R. Donnelley
Compare against the rest of Patient Payments & Billing
Deciding between these two?
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