Luma Health vs Sohar Health
Two Patient Access & Intake vendors, side by side. Facts from public sources; judgments are ours.
At a glance
Derived from public facts · a rough scale, not a ranking
| Luma Health | Sohar Health | |
|---|---|---|
| Pricing model | Subscription (per user or PMPM) · Custom quote, third parties estimate ~$250/user/month | Not published · API usage pricing, quotes only |
| Speed to go live | EHR-integrated deployments run 60 to 120 days | API integration, customer live in 3 weeks |
| Automation model | Software platform · Patient access automation with AI concierge | Data / network utility · Eligibility, benefits, and discovery API |
| Built for | Mid-size groups, Enterprise systems | Mid-size groups, Enterprise systems |
| Security posture | SOC 2 Type II, HITRUST, ISO 27001, HIPAA | SOC 2 Type I, HIPAA |
| Company maturity | 11 yrs (est. 2015) | 3 yrs (est. 2023) |
| Financial backing | $160M · Series C | $3.8M (seed, March 2025) · Seed |
| Named customers | 5 named | 5 named |
| Published results | No public numbers | No public numbers |
| Documented integrations | 5 listed | 3 listed |
| Third-party validation | None found | None found |
Bottom line
- Pick Luma if you're a mid-size or enterprise group that wants scheduling, reminders, and patient communication wired deeply into your EHR.
- Pick Sohar Health if you are a behavioral health or digital health platform with engineers and want real-time eligibility answers through an API in seconds.
Luma Health
Patient access, intake, and communication built on the EHR
- Founded
- 2015
- HQ
- San Francisco, CA
- Stage
- Series C
- Raised
- $160M
What it does
- Self-scheduling and automated waitlist backfill
- Appointment reminders and two-way patient messaging
- Digital intake, forms, and e-consents
- AI agents for inbound calls and faxes
- Multilingual outreach and patient feedback workflows
- Referral management and recall campaigns
Where it's strong
- Deep bidirectional EHR integration means schedules and intake data stay in the system of record instead of a side database.
- Large installed base (over 1,000 health systems and 100 million patients after the Tonic deal) gives buyers plenty of comparable references.
- The Tonic acquisition adds strong dynamic intake and patient-reported outcomes, especially for Oracle Health shops.
What buyers should weigh
- Epic customers should compare carefully against MyChart and Cheers features they already license before paying for overlap.
- The platform is modular, so quoted price varies a lot with module count; scope the contract tightly.
- Tonic integration is recent (late 2025), so ask how the combined product roadmap affects the modules you are buying.
Named customers
Cook County Health · Montefiore Health System · Banner Health · Kelsey-Seybold Clinic · Franciscan Health
Integrations
Sohar Health
API-first AI eligibility verification and coverage discovery
- Founded
- 2023
- HQ
- New York, NY
- Stage
- Seed
- Raised
- $3.8M (seed, March 2025)
What it does
- Real-time eligibility checks, median response about 6 seconds
- AI-extracted benefit details, reported 96% accuracy
- Coverage discovery for patients without insurance details
- Bulk API supporting up to 1,000 verifications per call
- Configurable rulesets mapped to each payer and plan
Where it's strong
- Developer-first design makes it fast to embed verification directly in a digital intake flow.
- Strong fit for behavioral health, where benefit rules are messy and the customer list proves it.
- Small company means direct access to the founding team and quick iteration on payer edge cases.
What buyers should weigh
- Early stage with a $3.8M seed round, so weigh vendor longevity for anything mission critical.
- Customer base skews to behavioral health and telehealth; less proven in hospitals or complex specialty settings.
- Buyers without engineering resources will get less value from an API-first product.
Named customers
Talkiatry · Monument · LunaJoy · Finni Health · Legion Health
Integrations
Compare against the rest of Patient Access & Intake
Deciding between these two?
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