Luma Health

Patient access, intake, and communication built on the EHR

Our take

Luma Health, founded in San Francisco in 2015, sells a patient success platform that handles the steps around a visit: self-scheduling, waitlist management, reminders, digital intake and consents, referrals, and two-way messaging, plus newer AI agents that answer calls and process faxes. Everything reads from and writes back to the EHR, with support for Epic, Oracle Health, MEDITECH, athenahealth, eClinicalWorks, and others. Buyers are health systems, integrated delivery networks, FQHCs, and specialty groups trying to cut no-shows and reduce call center load.

Luma raised a $130M Series C led by FTV Capital in 2021, bringing total funding to about $160M, and named customers include Cook County Health, Montefiore, Banner Health, Kelsey-Seybold, and Franciscan Health. In November 2025 it acquired Tonic Health from R1, adding dynamic intake, e-consents, and patient-reported outcomes along with a strong Oracle Health customer base; the combined company claims more than 1,000 health systems and 100 million patients served. It competes with Artera, Phreesia, and EHR-native tools, and is positioning itself around AI-driven call deflection and what it calls operational AI for patient access.

What it does

Self-scheduling and automated waitlist backfill
Appointment reminders and two-way patient messaging
Digital intake, forms, and e-consents
AI agents for inbound calls and faxes
Multilingual outreach and patient feedback workflows
Referral management and recall campaigns

Where it's strong

Deep bidirectional EHR integration means schedules and intake data stay in the system of record instead of a side database.
Large installed base (over 1,000 health systems and 100 million patients after the Tonic deal) gives buyers plenty of comparable references.
The Tonic acquisition adds strong dynamic intake and patient-reported outcomes, especially for Oracle Health shops.

What buyers should weigh

Epic customers should compare carefully against MyChart and Cheers features they already license before paying for overlap.
The platform is modular, so quoted price varies a lot with module count; scope the contract tightly.
Tonic integration is recent (late 2025), so ask how the combined product roadmap affects the modules you are buying.

Latest

In November 2025 Luma acquired Tonic Health from R1, extending its reach to more than 1,000 health systems and 100 million patients.