Luma Health vs Tennr
Two Patient Access & Intake vendors, side by side. Facts from public sources; judgments are ours.
At a glance
Derived from public facts · a rough scale, not a ranking
| Luma Health | Tennr | |
|---|---|---|
| Pricing model | Subscription (per user or PMPM) · Custom quote, third parties estimate ~$250/user/month | Not published · enterprise pricing by workflow and volume |
| Speed to go live | EHR-integrated deployments run 60 to 120 days | Typical 2-3 month implementation |
| Automation model | Software platform · Patient access automation with AI concierge | Software platform · Document AI with human review queues |
| Built for | Mid-size groups, Enterprise systems | Small practices, Mid-size groups |
| Security posture | SOC 2 Type II, HITRUST, ISO 27001, HIPAA | SOC 2 Type II, HIPAA |
| Company maturity | 11 yrs (est. 2015) | 5 yrs (est. 2021) |
| Financial backing | $160M · Series C | $160M+ · Series C |
| Named customers | 5 named | 5 named |
| Published results | No public numbers | Specific numbers public |
| Documented integrations | 5 listed | 4 listed |
| Third-party validation | None found | None found |
Bottom line
- Pick Luma if you're a mid-size or enterprise group that wants scheduling, reminders, and patient communication wired deeply into your EHR.
- Pick Tennr if fax-heavy referral intake is your bottleneck and you want it automated without touching your EHR.
Luma Health
Patient access, intake, and communication built on the EHR
- Founded
- 2015
- HQ
- San Francisco, CA
- Stage
- Series C
- Raised
- $160M
What it does
- Self-scheduling and automated waitlist backfill
- Appointment reminders and two-way patient messaging
- Digital intake, forms, and e-consents
- AI agents for inbound calls and faxes
- Multilingual outreach and patient feedback workflows
- Referral management and recall campaigns
Where it's strong
- Deep bidirectional EHR integration means schedules and intake data stay in the system of record instead of a side database.
- Large installed base (over 1,000 health systems and 100 million patients after the Tonic deal) gives buyers plenty of comparable references.
- The Tonic acquisition adds strong dynamic intake and patient-reported outcomes, especially for Oracle Health shops.
What buyers should weigh
- Epic customers should compare carefully against MyChart and Cheers features they already license before paying for overlap.
- The platform is modular, so quoted price varies a lot with module count; scope the contract tightly.
- Tonic integration is recent (late 2025), so ask how the combined product roadmap affects the modules you are buying.
Named customers
Cook County Health · Montefiore Health System · Banner Health · Kelsey-Seybold Clinic · Franciscan Health
Integrations
Tennr
AI that reads faxed referrals and moves them to booked visits
- Founded
- 2021
- HQ
- New York, NY
- Stage
- Series C
- Raised
- $160M+
What it does
- Reads faxed referrals and extracts structured patient data
- Proprietary RaeLM models trained on 100M healthcare documents
- Qualifies patients against payer documentation criteria automatically
- Runs eligibility and benefits checks on incoming referrals
- Routes orders and populates downstream intake systems
- Tennr Network gives referrers and patients live referral status
Where it's strong
- Best-in-class at the ugly problem of fax and document-based referral intake, processing 10 million documents a month.
- Purpose-built models check documentation against payer criteria upfront, which cuts denials rather than just speeding data entry.
- Heavy funding ($101M Series C at a $605M valuation) and tripling revenue suggest it will keep shipping fast.
What buyers should weigh
- Strongest in referral-driven businesses like HME/DME, imaging, labs, and infusion; less relevant if referrals are not your bottleneck.
- Still a young company scaling quickly, so implementation attention may vary as the customer base grows.
- Pricing is volume-based on document throughput, which buyers should model carefully against current intake costs.
- Plan for a 2-3 month implementation and roughly a year to full ROI.
Named customers
Rothman Orthopaedics · Talkiatry · TwelveStone Health Partners · Performance Home Medical · BetterNight
Integrations
Compare against the rest of Patient Access & Intake
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