Hello Patient vs Hyro
Two AI Voice & Call Agents vendors, side by side. Facts from public sources; judgments are ours.
At a glance
Derived from public facts · a rough scale, not a ranking
| Hello Patient | Hyro | |
|---|---|---|
| Pricing model | Not published · Contact sales, no public pricing | Enterprise contract (custom) · quote after discovery, enterprise cycles |
| Speed to go live | Customer went live in 40 days, sidecar to PM | basic bots in days, typical weeks |
| Automation model | Autonomous agents · Voice and text AI agents | Autonomous agents · patient-facing voice and chat agents |
| Built for | Small practices, Mid-size groups | Enterprise systems, Payers |
| Security posture | HIPAA | SOC 2 Type II, ISO 27001, HIPAA |
| Company maturity | 2 yrs (est. 2024) | 8 yrs (est. 2018) |
| Financial backing | $28.8M · Series A | $95M · Growth (Series C equivalent) |
| Named customers | 1 named | 5 named |
| Published results | No public numbers | Specific numbers public |
| Documented integrations | 3 listed | 4 listed |
| Third-party validation | None found | None found |
Bottom line
- Pick Hello Patient if your multi-location practice is drowning in missed calls and you want AI agents answering, scheduling, and texting within weeks.
- Pick Hyro if your call center drowns in scheduling and FAQ calls and you want healthcare-specific AI agents deflecting them within weeks.
Hello Patient
AI agents that answer patient calls and book appointments
- Founded
- 2024
- HQ
- Austin, TX
- Stage
- Series A
- Raised
- $28.8M
What it does
- Answers inbound calls and books appointments
- Text and web chat conversations
- New patient intake and insurance questions
- Recall outreach and patient reengagement
- Refill requests and billing call handling
Where it's strong
- Covers voice, text, and chat in one platform, so patients are not forced onto the phone.
- Rapid production scale, handling 10,000 to 20,000 provider-patient conversations a day within a year of launch.
- HIPAA compliant and SOC 2 Type 2 certified, with a BAA signed for every client.
What buyers should weigh
- Founded in 2024, so long-term reliability and support track record are still short.
- Built for outpatient practice front-office work, not hospital contact centers or complex payer calls.
- Value depends on integration with your specific EHR and practice management system, so confirm coverage before buying.
Named customers
Piedmont Urgent Care
Integrations
Hyro
AI voice and chat agents for health system call centers
- Founded
- 2018
- HQ
- New York, NY
- Stage
- Growth (Series C equivalent)
- Raised
- $95M
What it does
- Voice AI agents for patient access call centers
- Self-service scheduling written back into Epic
- Prescription refill and registration call automation
- Web chat and SMS agents on the same platform
- Call analytics and conversation intelligence for operations
Where it's strong
- Deployed at more than 45 health systems with named flagship customers, unusual depth for this category.
- Reports resolving up to 85% of routine patient interactions and 35-45% contact center cost reduction across its base.
- A customer (Bon Secours Mercy Health) invested in the company, a strong retention signal.
What buyers should weigh
- Focused on patient access and consumer-facing calls, not payer-side calls like prior auth follow-up; it will not replace billing office phone work.
- ROI depends on call volume and Epic integration depth, so smaller groups see less benefit.
- The health system voice AI field is crowding fast, with EHR vendors and contact center platforms adding native agents.
Named customers
Intermountain Health · Bon Secours Mercy Health · Sutter Health · Tampa General Hospital · Hackensack Meridian Health
Integrations
Compare against the rest of AI Voice & Call Agents
Deciding between these two?
First Pass tracks AI Voice & Call Agents every week: funding, launches, and what changed since this page was written.