Hello Patient vs Prosper AI
Two AI Voice & Call Agents vendors, side by side. Facts from public sources; judgments are ours.
At a glance
Derived from public facts · a rough scale, not a ranking
| Hello Patient | Prosper AI | |
|---|---|---|
| Pricing model | Not published · Contact sales, no public pricing | Not published |
| Speed to go live | Customer went live in 40 days, sidecar to PM | Claims live in three weeks |
| Automation model | Autonomous agents · Voice and text AI agents | Autonomous agents · Voice agents with QA oversight |
| Built for | Small practices, Mid-size groups | Mid-size groups, Enterprise systems, Billing companies |
| Security posture | HIPAA | SOC 2 Type II, HIPAA |
| Company maturity | 2 yrs (est. 2024) | 3 yrs (est. 2023) |
| Financial backing | $28.8M · Series A | $35M · Series A |
| Named customers | 1 named | 5 named |
| Published results | No public numbers | Specific numbers public |
| Documented integrations | 3 listed | 5 listed |
| Third-party validation | None found | None found |
Bottom line
- Pick Hello Patient if your multi-location practice is drowning in missed calls and you want AI agents answering, scheduling, and texting within weeks.
- Pick Prosper AI if you want one vendor automating both patient-facing and payer-facing phone calls with EHR write-back.
Hello Patient
AI agents that answer patient calls and book appointments
- Founded
- 2024
- HQ
- Austin, TX
- Stage
- Series A
- Raised
- $28.8M
What it does
- Answers inbound calls and books appointments
- Text and web chat conversations
- New patient intake and insurance questions
- Recall outreach and patient reengagement
- Refill requests and billing call handling
Where it's strong
- Covers voice, text, and chat in one platform, so patients are not forced onto the phone.
- Rapid production scale, handling 10,000 to 20,000 provider-patient conversations a day within a year of launch.
- HIPAA compliant and SOC 2 Type 2 certified, with a BAA signed for every client.
What buyers should weigh
- Founded in 2024, so long-term reliability and support track record are still short.
- Built for outpatient practice front-office work, not hospital contact centers or complex payer calls.
- Value depends on integration with your specific EHR and practice management system, so confirm coverage before buying.
Named customers
Piedmont Urgent Care
Integrations
Prosper AI
Voice agents that handle patient and payer phone calls
- Founded
- 2023
- HQ
- New York, NY
- Stage
- Series A
- Raised
- $35M
What it does
- Answers inbound patient calls and schedules in the EHR
- Calls payers for benefit verification and prior auth
- Navigates IVR menus and waits on hold
- Automates patient billing and payment collection
- Claims follow-up and status checks
- Prescription refill and switchboard routing
Where it's strong
- Covers both sides of the phone: inbound patient access and outbound payer calls.
- Well capitalized after a $30M a16z Series A, with 40+ care organizations and workflows spanning 150,000 physicians.
- Claims half of calls resolved end to end and go-live in about three weeks.
What buyers should weigh
- Broad scope across many call types means depth per workflow varies; test your highest-volume call type first.
- Named references skew toward specialty outpatient groups, not large health systems.
- Rapid growth after a 2023 founding means processes and support are still maturing.
Named customers
Northeast OB/GYN · Piedmont Plastic Surgery & Dermatology · Serva Health · Firstsource · Imagine Software
Integrations
Compare against the rest of AI Voice & Call Agents
Deciding between these two?
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