Hyro vs Prosper AI
Two AI Voice & Call Agents vendors, side by side. Facts from public sources; judgments are ours.
At a glance
Derived from public facts · a rough scale, not a ranking
| Hyro | Prosper AI | |
|---|---|---|
| Pricing model | Enterprise contract (custom) · quote after discovery, enterprise cycles | Not published |
| Speed to go live | basic bots in days, typical weeks | Claims live in three weeks |
| Automation model | Autonomous agents · patient-facing voice and chat agents | Autonomous agents · Voice agents with QA oversight |
| Built for | Enterprise systems, Payers | Mid-size groups, Enterprise systems, Billing companies |
| Security posture | SOC 2 Type II, ISO 27001, HIPAA | SOC 2 Type II, HIPAA |
| Company maturity | 8 yrs (est. 2018) | 3 yrs (est. 2023) |
| Financial backing | $95M · Growth (Series C equivalent) | $35M · Series A |
| Named customers | 5 named | 5 named |
| Published results | Specific numbers public | Specific numbers public |
| Documented integrations | 4 listed | 5 listed |
| Third-party validation | None found | None found |
Bottom line
- Pick Hyro if your call center drowns in scheduling and FAQ calls and you want healthcare-specific AI agents deflecting them within weeks.
- Pick Prosper AI if you want one vendor automating both patient-facing and payer-facing phone calls with EHR write-back.
Hyro
AI voice and chat agents for health system call centers
- Founded
- 2018
- HQ
- New York, NY
- Stage
- Growth (Series C equivalent)
- Raised
- $95M
What it does
- Voice AI agents for patient access call centers
- Self-service scheduling written back into Epic
- Prescription refill and registration call automation
- Web chat and SMS agents on the same platform
- Call analytics and conversation intelligence for operations
Where it's strong
- Deployed at more than 45 health systems with named flagship customers, unusual depth for this category.
- Reports resolving up to 85% of routine patient interactions and 35-45% contact center cost reduction across its base.
- A customer (Bon Secours Mercy Health) invested in the company, a strong retention signal.
What buyers should weigh
- Focused on patient access and consumer-facing calls, not payer-side calls like prior auth follow-up; it will not replace billing office phone work.
- ROI depends on call volume and Epic integration depth, so smaller groups see less benefit.
- The health system voice AI field is crowding fast, with EHR vendors and contact center platforms adding native agents.
Named customers
Intermountain Health · Bon Secours Mercy Health · Sutter Health · Tampa General Hospital · Hackensack Meridian Health
Integrations
Prosper AI
Voice agents that handle patient and payer phone calls
- Founded
- 2023
- HQ
- New York, NY
- Stage
- Series A
- Raised
- $35M
What it does
- Answers inbound patient calls and schedules in the EHR
- Calls payers for benefit verification and prior auth
- Navigates IVR menus and waits on hold
- Automates patient billing and payment collection
- Claims follow-up and status checks
- Prescription refill and switchboard routing
Where it's strong
- Covers both sides of the phone: inbound patient access and outbound payer calls.
- Well capitalized after a $30M a16z Series A, with 40+ care organizations and workflows spanning 150,000 physicians.
- Claims half of calls resolved end to end and go-live in about three weeks.
What buyers should weigh
- Broad scope across many call types means depth per workflow varies; test your highest-volume call type first.
- Named references skew toward specialty outpatient groups, not large health systems.
- Rapid growth after a 2023 founding means processes and support are still maturing.
Named customers
Northeast OB/GYN · Piedmont Plastic Surgery & Dermatology · Serva Health · Firstsource · Imagine Software
Integrations
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