Hyro vs SuperDial
Two AI Voice & Call Agents vendors, side by side. Facts from public sources; judgments are ours.
At a glance
Derived from public facts · a rough scale, not a ranking
| Hyro | SuperDial | |
|---|---|---|
| Pricing model | Enterprise contract (custom) · quote after discovery, enterprise cycles | Per-transaction / per-chart · Pay per completed call, quotes only |
| Speed to go live | basic bots in days, typical weeks | Start via CSV or portal; API optional |
| Automation model | Autonomous agents · patient-facing voice and chat agents | Autonomous agents · Voice AI calls payers for you |
| Built for | Enterprise systems, Payers | Small practices, Mid-size groups, Billing companies |
| Security posture | SOC 2 Type II, ISO 27001, HIPAA | SOC 2 Type I, HIPAA |
| Company maturity | 8 yrs (est. 2018) | 5 yrs (est. 2021) |
| Financial backing | $95M · Growth (Series C equivalent) | $20M+ · Series A |
| Named customers | 5 named | 3 named |
| Published results | Specific numbers public | No public numbers |
| Documented integrations | 4 listed | 1 listed |
| Third-party validation | None found | None found |
Bottom line
- Pick Hyro if your call center drowns in scheduling and FAQ calls and you want healthcare-specific AI agents deflecting them within weeks.
- Pick SuperDial if payer phone calls (verification, claim follow-up, credentialing) eat your team's hours and you want AI making those calls without an EHR project.
Hyro
AI voice and chat agents for health system call centers
- Founded
- 2018
- HQ
- New York, NY
- Stage
- Growth (Series C equivalent)
- Raised
- $95M
What it does
- Voice AI agents for patient access call centers
- Self-service scheduling written back into Epic
- Prescription refill and registration call automation
- Web chat and SMS agents on the same platform
- Call analytics and conversation intelligence for operations
Where it's strong
- Deployed at more than 45 health systems with named flagship customers, unusual depth for this category.
- Reports resolving up to 85% of routine patient interactions and 35-45% contact center cost reduction across its base.
- A customer (Bon Secours Mercy Health) invested in the company, a strong retention signal.
What buyers should weigh
- Focused on patient access and consumer-facing calls, not payer-side calls like prior auth follow-up; it will not replace billing office phone work.
- ROI depends on call volume and Epic integration depth, so smaller groups see less benefit.
- The health system voice AI field is crowding fast, with EHR vendors and contact center platforms adding native agents.
Named customers
Intermountain Health · Bon Secours Mercy Health · Sutter Health · Tampa General Hospital · Hackensack Meridian Health
Integrations
SuperDial
AI agents that call insurance payers so staff don't
- Founded
- 2021
- HQ
- San Francisco, CA
- Stage
- Series A
- Raised
- $20M+
What it does
- Outbound AI calls to payers at scale
- Benefits and eligibility verification by phone
- Claims status follow-up and denial research
- Prior authorization status checks
- Provider credentialing and data attestation calls
- Structured call results delivered back to RCM workflows
Where it's strong
- Attacks a task nobody else wants: hours on hold with payers, with reported 3x cost savings per call and 4x team productivity.
- Volume is real, with tens of thousands of calls per week and seven-figure revenue within two years of launch.
- Founders came from the billing side (SuperBill), so the product maps to actual RCM call workflows.
What buyers should weigh
- It automates phone calls, not the full revenue cycle; you still need systems to act on the call outcomes.
- Results vary by payer since some phone trees and rep processes resist automation, so pilot on your actual payer mix.
- Young Series A company, and reference customers skew dental and billing services rather than large health systems.
Named customers
West Coast Dental · MBW RCM · CBS Medical Billing
Integrations
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