Hyro

AI voice and chat agents for health system call centers

Our take

Hyro, founded in 2018 by Israel Krush and Rom Cohen, builds conversational AI agents for healthcare organizations. Its voice and chat agents sit in front of health system call centers and websites, handling appointment scheduling, prescription refills, registration, routing, and FAQs, with write-back into Epic and connections to Salesforce and contact center platforms. Buyers are large health systems whose patient access centers face high call volumes and staffing shortages.

Hyro is one of the more proven vendors in health system voice AI: it is live at more than 45 health systems including Intermountain Health, Bon Secours Mercy Health, Sutter Health, Tampa General Hospital, and Hackensack Meridian Health, and reports resolving up to 85% of routine interactions with 35-45% contact center cost reductions. The October 2025 $45M growth round led by Healthier Capital (with ServiceNow Ventures and Bon Secours Mercy Health participating) brought total funding to $95M and doubled its valuation. Its scope is patient-facing access work; organizations needing payer-facing call automation pair it with a different tool.

What it does

Voice AI agents for patient access call centers
Self-service scheduling written back into Epic
Prescription refill and registration call automation
Web chat and SMS agents on the same platform
Call analytics and conversation intelligence for operations

Where it's strong

Deployed at more than 45 health systems with named flagship customers, unusual depth for this category.
Reports resolving up to 85% of routine patient interactions and 35-45% contact center cost reduction across its base.
A customer (Bon Secours Mercy Health) invested in the company, a strong retention signal.

What buyers should weigh

Focused on patient access and consumer-facing calls, not payer-side calls like prior auth follow-up; it will not replace billing office phone work.
ROI depends on call volume and Epic integration depth, so smaller groups see less benefit.
The health system voice AI field is crowding fast, with EHR vendors and contact center platforms adding native agents.

Latest

In October 2025 Hyro raised a $45M growth round led by Healthier Capital, with participation from ServiceNow Ventures and customer Bon Secours Mercy Health, bringing total funding to $95M.